Return policy

Refunds and exchanges

Refund: Merchandise is refundable if the product is returned in perfect condition in its original packaging including labels. The product must be accompanied by proof of purchase (invoice number or online order number) and received at our store within 15 days of date of purchase. We will refund the value of the returned merchandise, based on the payment method used for the transaction, less the shipping fees paid when ordering. Please note that you will be responsible for the shipping costs for the return.

Exchange: Exchange of merchandise can only be done at our store within 15 days of date of purchase.

No refund or exchange will be granted for personalized products. Any product considered as a final sale is not refundable. In the event of an error on the items sent or a manufacturing defect, we will accept the return and assume cost of returning the items.

To make a return you must contact us by phone or email.

CONTACT US:

505 Sainte-Catherine Street East
Montreal, QC, H2L2C9
514-845-5243
commande@parchemin.ca

 

Terms of purchase

We accept the following forms of payment: Visa, Mastercard, AmEx and Interac.

Currency fluctuations and bank fees may affect the final amount charged.

Please allow a delivery time of 2 to 4 working days for any order shipped within Québec. The deadline for shipping across Canada could be up to 7 working days.

No delivery charges for orders $ 89 CAD or more, before taxes, or on a pickup at our store. A $ 10 CAD fee will be charged for any order below $ 89 CAD, before taxes.

 

Privacy policy

Protecting your privacy is important for Le Parchemin. The purpose of this Policy is to explain how we collect, use and disclose the personal information you may provide while using our Website and is meant to comply with Canadian federal and provincial privacy laws. This Policy does not apply to information about Le Parchemin employees or its suppliers.

Le Parchemin pledges to not share, sell or distribute in any way, personal or financial information of our clients or those who otherwise provide personal information with any third parties other than as set out further in this document. 

1) Acceptance:

Le Parchemin provides this Website, subject to your compliance, with the terms and conditions of use as well as this policy. By accessing and using this Website, you agree to be bound by the terms and conditions contained in these policies. If you do not agree to be bound by these terms and conditions, please do not access or use the features of this Website. We reserve the right to change this policy at any time and without prior notice. The date of the version of this Policy is stated at the top of the page. Please review this Policy periodically. Your continued use of this Website following the posting of changes to this policy will mean that you accept those changes. We recommend that you print a copy of this policy for your records. 

 

2) Cookies and tracking information:

Your use of this Website allows Le Parchemin to automatically compile tracking information that may include the Internet Protocol (IP) address of your computer, the operating system you are using, the identity of your Internet service provider, the date and time you accessed this Website, the previous website which allowed you to link with our Website, and the content viewed and downloaded from our website.

To achieve this, this Website, like most websites, uses cookies that are stored on your computer when you visit us. Le Parchemin could use this information to personalize its website based on your preferences, including advertisement, and to create aggregate tracking information reports to assess this website’s traffic patterns and uses to improve it.

With most Internet browsers, you can erase cookies from your computer’s hard drive, block the creation of cookies or receive a warning before a cookie is stored, although doing so may affect your use of this website and your ability to access certain features of this website.

3) Consent:

Your consent to the collection, use or disclosure of your personal information must be clear, free and informed. It must be given for specific purposes. Depending on the nature and sensitivity of your personal information, your consent can be express and positive (express and positive consent may be oral, in writing or electronic) or implied (such as providing information voluntarily). Generally, Le Parchemin will seek your consent for the collection, use or disclosure of your personal information at the time of collection, except as required or in cases authorized by law.

Your consent can be withdrawn at any time, subject to legal and contractual restrictions with reasonable notice. Please note that if you choose to withdraw your consent, Le Parchemin may not be able to provide you with certain products or services and your access to our website could be affected.

4) Collection of your personal information: 

Le Parchemin only collects personal information about you that is necessary for the purposes of establishing, managing and maintaining our relationship with you. For example, personal information may be collected when you subscribe to receive our newsletter, participate in sweepstakes or contests, submit questions, comments or suggestions, take part in online surveys or product evaluations, contribute to our blog and participate in other online interactive activities, and may include, but is not restricted to, identification information such as your first name and last name (or if provided, those of your children), your date of birth, your home address, your telephone number, your email address, your favorite products and your preferred store.

Generally, we will obtain your personal information directly from you. However, we may also collect personal information about you from outside sources with your consent, or without your consent, if the law so authorizes. 

5)  Communication of your personal information:

Le Parchemin recognizes that, except in the cases and under the conditions described hereinafter, the communication of your personal information requires your consent when your personal information is communicated to a third party.

Access within Le Parchemin does not require your consent, but is strictly limited to the persons for whom such information is necessary for the performance of their functions and duties.

Le Parchemin may also share your personal information, without your consent, with agents, mandataries, consultants, data processors, service providers and other parties who require such information in connection with Le Parchemin’s activities or to assist Le Parchemin with administering our business relationship (assisting with promotions, providing technical assistance for the website, etc.). Such agents, mandataries, consultants, data processors, service providers and other parties will contractually guarantee Le Parchemin that they will use your personal information exclusively to provide specific services and that they will keep it confidential in accordance with this policy and return it to Le Parchemin once the service has been provided, without keeping any copy.

Le Parchemin may also, without your consent, communicate your personal information contained in a file it holds on you as authorized or as required by law.

Please note that in the event that the third party to whom Le Parchemin discloses personal information about you (or your children) is located in a foreign jurisdiction, local laws may otherwise allow your personal information to be accessed by third parties without your consent.

Le Parchemin will destroy, erase or make anonymous your personal information that is no longer required to fulfill the identified purposes, legitimate business purposes or legislative requirements.

6) Complaint procedure and access, rectification or destruction requests:

All questions or concerns regarding this Policy or about the collection, use and disclosure of your personal information, including request for access or rectification, should be made in writing to:

Le Parchemin
c/o Administration 
505 Sainte-Catherine Street East
Montreal (QC) Canada
H2L 2C9

 

You have the right to consult and obtain access to your personal information which is contained in a file held by Le Parchemin. You can also request that information if it be inaccurate, incomplete or equivocal, to be rectified, and that information no longer authorized by you be deleted and destroyed and that information not justified by the purpose of the file or not authorized by law be deleted. 

Le Parchemin will respond to every request for access, rectification or destruction within 30 days of receiving the written request. In the event that Le Parchemin cannot provide access to, rectify or destroy your personal information, it will inform you of the reasons why and will provide you with any recourse available. 

7) Declaration: 

By continuing to use the Le Parchemin website, you indicate that you have read this Policy and agree that you are bound by its terms and conditions, and accept them. You consent that Le Parchemin uses your personal information in the manner and for the purposes set out herein.